Refund policy
Return and Refund Policy
Please note that we do not offer free returns; the customer is responsible for return shipping costs, whether for an exchange or a refund.
You have 14 days from receiving your order to request a return.
To be eligible for a return, the item must be in the same condition in which you received it: unused, unworn, with its tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.
To start a return, you can contact us at: contact.urbankix@gmail.com
If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.
We reserve the right to refuse returned products if we suspect they have been used or damaged for reasons outside of our responsibility.
If you have any questions about returns, you can contact us at: contact.urbankix@gmail.com
Damaged Products or Order Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong product, so that we can assess the issue and resolve it.
Exceptions / Non-Returnable Items
Certain types of products cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or made-to-order products
- Personal care items (such as beauty products)
We also do not accept returns of hazardous materials, flammable liquids, or gases.
If you have any doubts about whether your item can be returned, contact us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get the item you want is to return the product you have and, once the return is accepted, make a new purchase.
Refunds
We'll notify you once we've received and inspected your return to let you know whether the refund has been approved.
If approved, you'll automatically receive the refund to your original payment method within 10 business days.
Please note that your bank or credit card company may take some additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you still haven't received it, contact us at: contact.urbankix@gmail.com